creickex Privacy Policy

In this Policy, "creickex", "we", "us", or "platform" refers to the creickex website and its related services. "User", "you", or "your" refers to any person who visits our platform or creates an account.

"Personal information" means any information that can directly or indirectly identify a person. This includes name, address, email, phone number, date of birth, financial information, and behavioral data.

creickex operates a safe and trusted online entertainment platform for Bangladeshi users. We place the highest importance on your privacy and follow international standards to protect your information.

creickex collects the following types of information:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address and phone number
• National ID card or passport number (for identity verification)
• Permanent address

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history — deposit amounts, withdrawal amounts, and dates
• Bonus and promotion usage details

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming activity logs — play history and preferences

creickex uses your information only for specific, lawful, and clearly defined purposes. We process your information for the following reasons:

3.1 Account Management and Service Delivery

We need your information to create and manage your creickex account, process deposit and withdrawal transactions, and provide bonus and promotion benefits.

3.2 Identity Verification and Security

We verify age to ensure responsible gaming and to prevent minors (under 21) from using the platform. Identity verification is also essential to prevent fraud, money laundering, and other illegal activity.

3.3 Customer Support

Our 24/7 live chat support team may use your information to resolve issues and answer account-related questions.

3.4 Platform Improvement

We analyze usage patterns to improve the user experience and plan new features and services.

creickex never sells your personal information to third parties. However, limited information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Financial information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. This information is used solely for processing transactions.

4.2 Technology Service Providers

Limited technical information may be shared with the technology infrastructure and software service providers we use to operate the platform. They are contractually bound to comply with our privacy policy.

4.3 Legal Obligations

Information may be disclosed as required by court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases, we provide only the information legally required.

creickex uses industry-standard security technologies and practices to protect your information. The key elements of our security framework are:

5.1 Encryption Technology

All data exchanged between you and our servers is protected by SSL (Secure Socket Layer) encryption. This ensures that no one can intercept or alter your information in transit.

5.2 Server Security

Our servers are kept secure through advanced firewalls, intrusion detection systems, and regular security audits. Only authorized personnel can access your information.

5.3 Access Controls

Password protection and two-factor authentication are used to access your account. We recommend that you use a strong password and never share your login details with anyone.

creickex uses cookies to enhance your browsing experience and improve platform functionality.

6.1 Types of Cookies

• Essential cookies: To maintain login sessions and keep core features active. Without these, the platform will not function properly.
• Functional cookies: To remember your preferences and settings, such as language preference and display options.
• Analytics cookies: To understand which parts of the platform are used most. This information is used to improve the quality of the site.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

creickex does not retain your personal information longer than necessary. The retention period depends on the type of information and the purpose for which it is used:

• While the account is active: all account information is retained.
• After account closure: financial transaction records are retained for a specified period to comply with legal obligations.
• Technical logs: automatically deleted after 90 days.
• Information related to investigations of suspicious activity: retained for a defined period after the investigation is complete.

As a creickex user, you have the following rights over your own information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you and for what purpose it is being used.

8.2 Right to Correction

If any information held in your account is incorrect or incomplete, you can request a correction. We will verify and update it in a timely manner.

8.3 Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information in certain cases, particularly for marketing communications. Contact us to raise an objection.

creickex is only for users aged 21 and above. We never knowingly collect personal information from minors. Age is verified during registration, and any account suspected of belonging to a minor is suspended immediately.

If a minor has registered on our platform, their guardian may contact us. We will delete the relevant account and information without delay.

creickex may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will:

• Publish the updated date on this page.
• Send a notification email to registered users.
• Clearly state a summary of the changes.

Continued use of the platform after changes have been made will indicate that you have accepted the updated Policy. We therefore recommend reviewing this page regularly.

Our platform may contain links to third-party websites. These external sites have their own privacy policies over which we have no control. We recommend reading the privacy policy of any third-party site before visiting it.

Game providers including Pragmatic Play, Spribe, PG Soft, and JILI are integrated into our platform but are independent entities and have their own data processing policies.

To operate our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Appropriate data protection standards are maintained.
• The parties involved are contractually bound to comply with our privacy policy.
• Data transfers are carried out only to the extent necessary for service delivery.