How can I get help if I have a problem with gambling?

Speak directly with our support team via live chat on creickex — we provide assistance in Bengali 24 hours a day. You can also send an email to support@creickex.cam. Our support team will help you quickly set up limits or exclusion on your account.

🛡️ Safe and Entertaining Gaming

creickex's commitment to responsible gaming

We believe entertainment should always stay within safe boundaries. creickex is committed to ensuring your gaming experience remains enjoyable and in control.

Why is responsible gaming important?

Online gaming and betting is an entertainment activity — it should never be seen as a source of income or a solution to financial problems. creickex always wants its users to have a healthy, controlled, and enjoyable experience.

The main goal of responsible gaming is to maintain balance in play. Staying within a budget, setting time limits, and taking a break when you feel you are losing control — these habits keep your gaming experience enjoyable over the long term.

creickex is for individuals aged 21 and above only. Access by minors to our platform is strictly prohibited. Age is verified at the time of every account registration and we reserve the right to suspend accounts in cases of suspicion.

Warning

Gambling is entertainment — not a path to addiction. Placing more bets in the hope of recovering lost money is a dangerous habit. If you feel gambling is getting out of your control, contact us immediately.

For ages 21+ only

To open an account and play at creickex, you must be at least 21 years old. No transactions will be processed without age verification.

Our protection tools

creickex provides a number of effective tools to keep your gaming safe and in control.

Deposit Limit

You can set your own maximum daily, weekly, or monthly deposit limit. Once set, this limit takes effect immediately, and increasing it comes with a 7-day delay.

Financial Protection

Time-Out Feature

You can temporarily take a break from the platform for anywhere from 1 day to 6 weeks. During this time, access to your account is completely blocked.

Break Option

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. It can be activated for 3 months to 5 years, or permanently. Account recovery is not possible while exclusion is active.

Long-Term Protection

Session Time Limit

Decide in advance how much time you will spend in each gaming session. When the set time is up, you will receive a reminder and the session will end if needed.

Time Management

Loss Limit

Set a limit on how much you are willing to lose within a given period. Once the limit is reached, further play will automatically stop.

Loss Cap

24/7 Support

For any issue or concern, our Bengali-speaking support team is available via live chat 24 hours a day, 7 days a week.

Always Here

How to use the protection tools

All of these tools are available directly in your creickex account settings. A brief guide to each tool is provided below.

Set a Deposit Limit

Log in to your account and go to the "Security and Limits" menu. There you will find the option to set daily, weekly, and monthly deposit limits separately. The minimum deposit is ৳100 — no limit below this amount can be set.

Activate a Time-Out

From the "Take a Break" option, choose a break of 1 day, 3 days, 1 week, or 6 weeks. While the break is active, logging in or placing bets will not be possible.

Activate Self-Exclusion

Click the "Self-Exclusion" option and select your preferred duration. For permanent exclusion, notify the support team via live chat. Once activated, it cannot be cancelled before the chosen period ends.

Review Your Gaming History

Go to the "Account History" section to view your complete record of deposits, withdrawals, and bets for the past 30, 60, or 90 days. This will help you understand your own spending patterns.

Assess yourself

If the following questions feel relevant to you, it is time to think carefully about your gambling habits.

Do you place more bets to try to win back money you have lost?
Are you borrowing money from family or friends to gamble?
Is gambling interfering with your work, family, or daily responsibilities?
Do you feel uncomfortable or anxious when you try to stop gambling?
Are you hiding or lying about how much you gamble?
Do you feel less stressed when you are absorbed in gambling?

Healthy gaming tips

Following these simple habits will keep your gaming experience enjoyable and safe.

Set a budget before you play and stick to it.
There is no guarantee of winning — play for entertainment only.
Do not place bets while drinking or in an emotional state.
Take regular breaks and spend time with your family.
Only play with money you can spare — not money you need.
Review your gaming history regularly.

Need help? We are always here for you

If you feel gambling is having a negative impact on your life or the life of someone you care about, contact us immediately. Our Bengali-speaking support team is available 24 hours a day via live chat and email.

Email: [email protected]

Advice for parents

If there are children or anyone under 18 in your home, be vigilant to ensure they cannot access online gaming sites. Use parental control software on your devices and never share your creickex account login details with anyone.

creickex strictly follows a 21+ age policy. Age is verified at registration and identity documents may be requested at any time. We are committed to preventing participation by minors.

For parental controls, you can use software such as NetNanny or Qustodio, which restricts access to gambling websites from your device.

Help create a safe environment

Keep your login details secure
Keep parental controls active on children's devices
Have open conversations with your family about the risks of gambling
Lead by example with responsible gaming
Use self-exclusion when needed

Frequently asked questions

Yes. Any balance remaining in your account before self-exclusion is activated can be withdrawn. No new bets can be placed while the exclusion is active. Balance withdrawals are normally processed within 15 minutes to 2 hours.

Lowering a limit takes effect immediately. Increasing a limit takes effect after 7 business days — this delay is intentional, to prevent impulsive overspending.

A time-out is a short-term break (from 1 day up to 6 weeks) that lifts automatically when the period ends. Self-exclusion is a long-term decision (from 3 months up to 5 years, or permanently) and cannot be reversed before the chosen period ends. If you have serious concerns, self-exclusion is the right choice.

No. creickex strictly follows a 21+ age policy. Account registration or use by anyone under age is completely prohibited. If age verification fails, the account will be suspended immediately.

Speak directly with our support team via live chat on creickex — we provide assistance in Bengali 24 hours a day. You can also send an email to [email protected]. Our support team will help you quickly set up limits or exclusion on your account.

Yes, excessive or uncontrolled play can lead to addiction. That is why it is very important to set limits before playing, take regular breaks, and stay aware of your own playing habits. Seek help at the first sign — do not wait.

Enjoy safely — start today

Enjoy cricket, slots, and live casino at creickex responsibly. Check our FAQ for more information or log in directly.